We get so many questions every day. A big one is what is the difference between repair and replace?  It’s a great question with an equally great answer.

The Windshield Replacement:  When you have a crack that is longer than a dollar bill or in your direct line of vision; this is called a REPLACEMENT Click replacement to learn more about windshield replacement.

The Chip Repair:   When you have a ding in your windshield that is smaller than a quarter (we do not fill cracks) is what our industry considers a REPAIR.  Click Repair to learn more about windshield repairs.

Why does it matter?

When you call an auto glass shop, you need to know what you are asking for.  Most shops do not “repair” cracks; especially those that are longer than a dollar bill.  If you ask for a repair, the customer service representative will tell you that it isn’t doable which can freak out the customer.  Because, after all, why are you saying you don’t “repair” auto glass when you are an auto glass shop?  Make sense?  If you need a replacement, it is helpful if you tell the CSR that is what you want instead of a repair.

Repair:  Chip smaller than a quarter with no legs

Replacement:  Crack longer than a dollar bill – the whole windshield will be removed and replaced.

If you know what you want, your claim will go smoother and you will be much happier.

To clearer days!

The post What is the Difference Between Repair and Replace? appeared first on Adventure Autoglass.

This is our top five list of questions we recommend you ask any auto glass repair shop you use, including Adventure Auto Glass!

We’ve given our answers to each question below.

1. Why won’t the auto glass shop set an exact time for my mobile appointment?

We don’t set an exact time because the previous job may take longer than expected or there may be other delays such as road work.

It is also possible that the previous installation finishes sooner, in which case we will arrive sooner during your appointment time frame.

Don’t worry though, we call before arriving and the time frames are typically only a few hours, none of that 8 a.m. to 4 p.m. business.

2. What is your warranty?

We offer a limited lifetime warranty on every auto glass installation for as long as you own your vehicle.

Our warranty includes, but is not limited to, workmanship, material defects, and leaking. Proper adhesive cure times are an important factor for a safe installation.

3. Can you come to me?

We can come to you with our mobile service, which serves the majority of Yavapai County.

Be aware that some vehicle types do require an in-shop appointment, but we will let you know ahead of time.

4. Do you accept auto glass insurance, and do you offer a deal for cash customers?

We accept insurance and will be happy to walk you through the entire process from calling your provider to wrapping up with billing.

5. Are you a licensed and insured shop?

We are indeed and even an insurance preferred auto glass replacement company. When you call, just make sure to tell your provider you want Adventure Auto Glass to replace or repair your glass.

We hope this helps you when selecting your auto glass replacement shop and if you’re in the area, we’d love to help you out.

If you do have any more questions for us, we are always happy to help and encourage you to leave your questions below or give us a call!

Even if you’re not in the area, we might be able to recommend a shop, you never know.

Good luck out there and happy adventures!

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