We’ve given our answers to each question below.

1. Why won’t the auto glass shop set an exact time for my mobile appointment?

First of five questions auto glass shops get asked

We don’t set an exact time because the previous job may take longer than expected or there may be other delays such as road work.

It is also possible that the previous installation finishes sooner, in which case we will arrive sooner during your appointment time frame.

Don’t worry though, we call before arriving and the time frames are typically only a few hours, none of that 8 a.m. to 4 p.m. business.

2. What is your warranty?

Second question auto glass shops get asked

We offer a limited lifetime warranty on every auto glass installation for as long as you own your vehicle.

Our warranty includes, but is not limited to, workmanship, material defects, and leaking. Proper adhesive cure times are an important factor for a safe installation.

3. Can you come to me?

The auto glass industry has changed. Many vehicles need to be calibrated in the shop.  Why is that?  Some automobiles need flat surfaces while others may need up to 50 feet or so of clear ground to calibrate.  Others are fine to calibrate in your driveway.  It all depends on your year, make and model of your vehicle.  There is no one-size-fits-all any longer.

4. Do you accept auto glass insurance, and do you offer a deal for cash customers?

We accept insurance and will be happy to walk you through the entire process from calling your provider to wrapping up with billing.

5. Are you a licensed and insured shop?

We are indeed and even an insurance-preferred auto glass replacement company. When you call, just make sure to tell your provider you want Adventure Auto Glass to replace or repair your glass.

These are the answers to the top five questions we get asked. . . a lot. We hope this helps you when selecting your auto glass replacement shop, and if you’re in the area, we’d love to help you out.

If you do have any more questions for us, we are always happy to help and encourage you to leave your questions below or give us a call!

Even if you’re not in the area, we might be able to recommend a shop; you never know.

Good luck out there and happy adventures!

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Automobiles are getting fancier.  The game has changed with your insurance, your car and your glass shop. That means your windshield is getting fancier.  There are many things that are either in or connected to your windshield including heater wiper park areas, rain sensors, LDWS (lane departure warning systems), third visor frits, heads-up displays, and the list goes on and on.  The days are gone of simply putting in a new windshield.  Your auto glass shop will ask for your VIN so that we can find your piece of glass.

What we see when looking at your car.

Here is an example of a Chevy Truck – back in the day there were only one or two choices, but now there are several.  This is why we can’t give you an instant quote and why we need your VIN Number – we have to call the dealer to figure out what you have in your car.  Some cars have up to 20 different windshields to choose from and if we order you the wrong part, either it won’t fit or your extras won’t work.

What does this mean for you?

What does this mean for you?  Unfortunately, longer wait times.  Depending on your car and the camera system, we may need dealer glass.  If we do, we have to ask your insurance company for authorization.  This takes anywhere from minutes to days depending on your insurance company.  If they give us authorization, we then need to order it from the dealer.  Again, it could take a day to months depending on the availability of the glass.

What you can do.

If your insurance company does not give us authorization you have two choices.  1) We put in what they do authorize and hope for the best or 2) you pay the difference between what the insurance company authorizes and what the dealer windshield costs.  This is where it gets weird.  You have full glass coverage, therefore your insurance company should cover the entire bill, right?  We agree.  But they do not.  You need to talk with your agent about what, exactly is covered so you understand what is allowed.  We cannot tell you as every insurance company is different and they are changing their policies daily.

Your glass shop cannot call the insurance company and change things for you; you must do it or be on the line with the glass shop.

With the weather we have had and the technical problems with glass creation, storage, and demand, things are running 2-4 weeks behind so we appreciate your patience and consideration.  We are happy to answer any questions you may have.

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The Battery/Charging System Indicator Light is amber in color and looks like a battery.  When this light illuminates, or stays illuminated or comes on and off while driving it is indicating that there is an issue in the charging or starting system of your vehicle.  There are several things that is could be, the battery not holding a good charge or having bad connections, bad connections at the starter, a broken or loose alternator drive belt, a failing alternator or again not having good connections.  We recommend having this inspected and tested immediately, this light usually indicates an imminent failure that will cause a breakdown situation.

The Oil Pressure Light this is indicated in an amber color with an oil can with a drip.  This light is often misunderstood as time for an oil change light.  That is not what it is indicating, when this indicator is illuminated it is indicating that your engine is not receiving enough oil.  This could be because of low engine oil level or low engine oil pressure.  An engine that is starved of engine oil or pressure can be damaged internally within seconds or minutes of continued operation.  We recommend if that light ever comes on, turn off the car immediately and have it towed to your trusted repair facility to have it diagnosed.

The Coolant Temperature Light is amber in color and shows a thermometer in a circle. When this light illuminates it usually indicates that your engine is operating at an excessively high temperature.  The sensor for this light is measuring the temperature of the engine coolant that is circulating in the engine cooling system.  If this light comes on it is recommended to turn off the vehicle immediately and have it towed to your trusted repair facility for a diagnosis of the overheating engine.  Please keep in mind that engine can overheat without that light coming on if the coolant level is low.  So make sure your coolant level is checked regularly with oil change services and immediately address any leaks of coolant that you may see from under your vehicle. Also, never attempt to remove a radiator cap on a vehicle that is overheating you can get seriously injured due to the amount of pressure build up in that system.

Lastly, there is the Transmission Temperature Light that is much like the Coolant Temperature Light, this light will illuminate when your transmission is operating at an extremely high temperature.  It can turn on due to low fluid level, or poor transmission fluid condition, transmission pump flow, or when the vehicle is being used for towing at high temperatures.  It is recommended to have the vehicle towed in to your trusted repair facility if this light stays illuminated, if it goes back off, then we would recommend having it diagnosed as soon as possible.  A transmission that is operating at too high of a temperature can cause internal damage to the transmission.

The different warning lights on your dash, which we have discussed in the past few articles, is your vehicles way of talking to you.  Make sure and listen then take the appropriate action to minimize any damage or down time with your vehicle.  Happy Motoring!

The post Warning Lights Article #3 appeared first on All About Automotive.

The cabin air filter in your vehicle filters the air that enters the passenger compartment.  Helping to protect the passengers from pollen, spores, exhaust gases, road dust and soot.

The cabin air filter also aids in keeping the vehicle interior clean.

Just like your home furnace or air conditioning system, your cabin air filter needs to be serviced on a regular basis to keep your vehicles heating and cooling system operating at its peak condition.  A dirty cabin air filter restricts the air flow of your heating, defrost, and air conditioning systems in your vehicle.

Cabin air filters should be checked and/or replaced once every 12,000 to 15,000 miles, or at least once a year.  The cabin air filter is generally located either under the dash on the passenger side of the vehicle, or under the hood near the rear of the cowl.

We recommend checking with your trusted repair facility to see if your vehicle is equipped with a cabin air filter.  If it is equipped with one have it inspected and/or replaced if needed. Make it a habit to have it replaced as a part of your regular yearly maintenance program for your vehicle. Happy Motoring!

The post What Is The Purpose of a Vehicle Cabin Air Filter? appeared first on All About Automotive.

When it comes to Auto Repair, Service and Maintenance we have a few tips for good quality at a fair price.

• Find an automotive repair facility that you like and trust to take care of your vehicle. They will have all your service and repair history for information on what has already been performed, what needs to be attended to, and can perform the warranty work for any prior work or parts that they have installed.
• When you have a computer diagnosis that needs performed, have it diagnosed and repaired by the same repair facility. Then the diagnosis and repair will be guaranteed, and you will not pay multiple diagnostic charges.
• There are big differences in the quality of parts that are used in automotive repair industry. Work with a shop that chooses the best replacement part for your car.  A lifetime warranty on a part does not hold much value if it needs to be replaced several times due to failure, rendering you helpless in a breakdown situation or having to take your vehicle to a shop several times.  The inconvenience and loss of time for you has value too.
• Do not let friends, neighbors, and relatives that are not qualified and trained to work on vehicles, attempt to work on your car. Repairs that are performed incorrectly can cost you money, time, safety, reliability and can diminish the value of your vehicle.

The quality of a repair or diagnostic process is not always easy to see.  Finding and sticking with a repair facility that you can trust, and that will stand behind their work, with a proven track record and longevity, can give you assurance that any future concerns can be met.  Remember, you get what you pay for. Happy Motoring!

The post What Is More Important Quality Or Price In Auto Repair? appeared first on All About Automotive.

According to AAA (American Automobile Association) statistics show that 69 million people in the US breakdown in their vehicle each year.  That is 1 in every 3 drivers. Most vehicles on the road are more than 10 years old, on the West Coast our average is 12 years old.  Most of these breakdowns were preventable, such electrical or charging system problems, key problems and a flat or blown tire(s) being the top three issues.  Coming in a close 4th are engine cooling system issues, that are evident by overheating or leaking.

 The National Car Care Council runs A Be Car Care Aware inspections throughout our country on a yearly basis.  They state that 80% of the thousands of vehicles that are inspected each year, fail the basic safety inspection.  Belts, hoses, fluids, filters, brakes, the charging system, and tires are some of the main items that are checked out during an inspection.

When basics of vehicle maintenance are not being performed this increases the chances of a vehicle breakdown or failure.  Having at minimum your vehicle inspected on a semi-annual basis and performing the repairs or maintenance recommended will be the most reliable and cost effective way to avoid breakdowns.

Simple things to have inspected prior to driving especially on a road trip are:

Tire Condition

Tire Pressure

Fluid Levels and Condition

Belts

Hoses

Charging System Test

Wipers

Exterior and Interior Lights

Air, Cabin Air and Fuel Filter

Keep in mind if you have a low level of fluid in any system, engine, cooling, power steering, brake or transmission, there is most likely a leak or reason why.  We highly recommend having any leak repaired to prevent a further problem or potential damage to your vehicle.

Our last summer was pretty long and hot, and we have seen a rash of blown head gaskets on vehicles.  This is due to cooling systems that are either not being maintained properly and cooling system leaks not being repaired in a timely manner, or not shutting off the vehicle when the vehicle engine temperature starts to get to hot, and having it towed to a repair facility.  Extreme overheating and/or multiple overheating of an engine can damage the head gasket, can crack the cylinder head(s), or it can crack the engine block.  The other issue we have seen quite a bit of this summer is engine failures, due to engines being run either on low oil or very dirty oil, that it is sludging either internally or in the oil pan causing an oil starvation issue with the engine.

Unfortunately, there are parts on our vehicles that can fail without warning, fuel pumps, alternators, and water pumps are some examples just to name a few.  But most breakdowns are preventable so keep that vehicle inspected, perform maintenance as scheduled by mileage and/or age and have the repairs needed performed.  It will save you time, money and frustration.

Happy Motoring!

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When this Check Engine or Service Engine Soon light flashes you should pull over safely and shut the vehicle off.  Have the vehicle towed to your trusted repair facility for a diagnosis and repair.  Continuing to drive this vehicle, in this condition will do further damage and could cost more to repair.

The catalytic converter is designed to last the lifetime of the vehicle if it is kept in optimum running shape.  If the catalytic converter fails, it is important to find out why and correct what caused the failure.  Or your catalytic converter will fail again. Depending on the type and age of vehicle you drive, causes a huge variance on the replacement cost of a catalytic converter. Many of the vehicle’s we drive in Oregon are manufactured to meet California Emissions Standards.  If the catalytic converter in your vehicle fails, it needs to be replaced with a comparable original equipment.  If the catalytic converter replacement is not impregnated with enough precious metals, it will not coincide with the emissions calibration on your vehicle’s computer, and could still signal a catalytic converter efficiency code, which will illuminate your check engine or service engine soon light.  When your light is illuminated or if there are current codes stored in the computer of your vehicle it will not pass DEQ.

When your Check Engine or Service Engine light is on. This light is a warning to the driver that their vehicle needs to be diagnosed and repaired.   It is not an emergency but should be performed in the near future when you can.  When this check engine light is flashing, the condition the computer sees, can do damage to the exhaust of the vehicle.  We would not recommend continuing to drive the vehicle. Have it towed to a facility for a diagnosis and repair.  Happy Motoring!

The post        My Check Engine Light Is Flashing What Should I Do? appeared first on All About Automotive.

We recommend that you look at many things when facing that decision:

• Has the vehicle been well maintained up to this point?
• What kind of shape is the vehicle in, exterior, interior and mechanically?
• What is the current value of the vehicle? (This is figured on a car that runs and operates)
• Are there other major issues brewing with the vehicle that will need repaired in the near future?
• How much do you like the vehicle does it do everything you want and have all the options you want and need?
• Are you willing to keep it another 5 years to get the value of the repair back out of the vehicle by using it longer?

A well taken care of and maintained vehicle can hold a more enhanced value, and have greater longevity. It is a stronger candidate for investing in a major repair.  If there are a lot of other things wrong with the vehicle you would want to look at those costs also in making the decision.  Repairs can exceed the current value of the vehicle, and are not worth it if you choose not to keep the vehicle.

It is usually less expensive to repair a vehicle than to buy a new or sometimes even newer vehicle.  But a major repair does not increase the value of the vehicle.  If the vehicle were to get stolen or totaled in a car accident you might not get the full amount of the repair factored into the vehicle value.

The average consumer spends about $800 to $1000 annually maintaining, repairing and replacing tires on a vehicle that is over 5 years old.  If you are spending more than that, it might be time to consider replacing that vehicle.  If you are under that then your current vehicle might be worth investing in and considering a major repair.  Happy Motoring!

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Their initial thoughts are usually that someone shot the glass (yes, with a gun) or that some pesky neighbor kid must have broken the glass with a rock

While these scenarios are not impossible, in most cases of glass exploding, no one is at fault. The truth of the matter is your glass did spontaneously explode. Why, you ask? Well, the explanation is rather simple.

Why does it “explode”?

All glass in your vehicle is made of safety glass also known as tempered glass. This means when it breaks, it shatters to avoid having large shards of glass cutting passengers. This also means that the glass is also under a certain level of pressure at the molecular level. However, it is still MUCH stronger than regular glass.

“Enough science, what happened!?”

Okay, okay. Here’s what happens. Your car windows or back glass at some point are nicked with a rock. This most likely happens while driving and yes, rocks can kick up and hit the back of your vehicle.

That small nick or chip creates a weakness in the structure of the glass, making it much more susceptible to temperature changes, and other stresses.

So later that week, month, or year, when the temperature inside and outside your vehicle is drastically different or significant stress is placed on the glass, it shatters.

Why doesn’t it just spread and crack like a windshield?

Again, the windshield and the rest of the glass in your vehicle are made slightly differently. The windshield is made of two pieces of glass laminated together. The rest of the glass in your car is one pane of safety glass. The purpose of safety glass is to shatter so that cracks DON’T form, leading to large glass shards.

Sorry to break (no pun intended) the excitement of the exploding glass mystery. Your glass simply exploded because something hit it before, and the stress of the impact caught up with it later when further stress was added.

Even still, your glass insurance will cover the costs to replace the glass and we are happy to replace any glass in your vehicle, regardless of the cause.

Be safe out there!

Author: B. Delamater

Reminder:

We provide windshield repair and replacement service to most of Yavapai County including the greater Prescott & Prescott Valley area as well as the Verde Valley, Sedona, and much more! More questions? Give us a call, we’re happy to help!

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