Repair or Replace – which is it and why does it matter?

We get so many questions every day. A big one is what is the difference between repair and replace?  It’s a great question with an equally great answer.

The Windshield Replacement:  When you have a crack that is longer than a dollar bill or in your direct line of vision; this is called a REPLACEMENT Click replacement to learn more about windshield replacement.

The Chip Repair:   When you have a ding in your windshield that is smaller than a quarter (we do not fill cracks) is what our industry considers a REPAIR.  Click Repair to learn more about windshield repairWhy does it matter?

When you call an auto glass shop, you need to know what you are asking for.  Most shops do not “repair” cracks; especially those that are longer than a dollar bill.  If you ask for a repair, the customer service representative will tell you that it isn’t doable which can freak out the customer.  Because, after all, why are you saying you don’t “repair” auto glass when you are an auto glass shop?  Make sense?  If you need a replacement, it is helpful if you tell the CSR that is what you want instead of a repair.

Repair:  Chip smaller than a quarter with no legs

Replacement:  Crack longer than a dollar bill – the whole windshield will be removed and replaced.

If you know what you want, your claim will go smoother and you will be much happier.

To clearer days!

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Their initial thoughts are usually that someone shot the glass (yes, with a gun) or that some pesky neighbor kid must have broken the glass with a rock

While these scenarios are not impossible, in most cases of glass exploding, no one is at fault. The truth of the matter is your glass did spontaneously explode. Why, you ask? Well, the explanation is rather simple.

Why does it “explode”?

All glass in your vehicle is made of safety glass also known as tempered glass. This means when it breaks, it shatters to avoid having large shards of glass cutting passengers. This also means that the glass is also under a certain level of pressure at the molecular level. However, it is still MUCH stronger than regular glass.

“Enough science, what happened!?”

Okay, okay. Here’s what happens. Your car windows or back glass at some point are nicked with a rock. This most likely happens while driving and yes, rocks can kick up and hit the back of your vehicle.

That small nick or chip creates a weakness in the structure of the glass, making it much more susceptible to temperature changes, and other stresses.

So later that week, month, or year, when the temperature inside and outside your vehicle is drastically different or significant stress is placed on the glass, it shatters.

Why doesn’t it just spread and crack like a windshield?

Again, the windshield and the rest of the glass in your vehicle are made slightly differently. The windshield is made of two pieces of glass laminated together. The rest of the glass in your car is one pane of safety glass. The purpose of safety glass is to shatter so that cracks DON’T form, leading to large glass shards.

Sorry to break (no pun intended) the excitement of the exploding glass mystery. Your glass simply exploded because something hit it before, and the stress of the impact caught up with it later when further stress was added.

Even still, your glass insurance will cover the costs to replace the glass and we are happy to replace any glass in your vehicle, regardless of the cause.

Be safe out there!

Author: B. Delamater

Reminder:

We provide windshield repair and replacement service to most of Yavapai County including the greater Prescott & Prescott Valley area as well as the Verde Valley, Sedona, and much more! More questions? Give us a call, we’re happy to help!

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