The auto glass industry is unregulated.  What does that mean to you? It means ANYONE can cut into your car.  ANYONE.

Protect your second-largest investment and yourself. Know your installer when getting your windshield replaced.  What does this mean for you? Whether the installer has one minute or 20 years of experience, don’t you want to know who is CUTTING INTO YOUR CAR? 

What do you need to know about your 3rd Party Administrator: the voice you think is your insurance company is NOT your insurance company.

You should know that when you call your insurance company, you are not talking to your insurance company.  As a result, you are talking to the largest auto glass business in the world – Safelite.  Safelite works as the third-party administrator for most insurance companies and has now acquired State Farm.  Insurance companies are paying Safelite to administer your claim. Have you ever called and the person you are talking to refers you to Safelite (which is illegal in Arizona, by the way; you have the right to choose who cuts into your car)??  At this instant, the person you are talking to works for Safelite.

We are the only industry that depends on its competitors for payment.  Awesome, huh?  Not really.  This is why you must choose your local shop.  Get to know your shops by visiting, calling, and asking questions.  We live here, we shop here, and we support you and your family. Be that as it may, YOU have the RIGHT to choose.

Get the facts.  Get the education you need.  You don’t need a lot of broken parts and cuts in your vehicle. Our industry is unregulated! Due to the fact that our industry is unregulated, protect yourself and know your installer when getting your windshield replaced.

Read about exploding glass in your car here: https://adventureautoglass.com/2020/09/14/exploding-car-windows/

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Automobiles are getting fancier.  The game has changed with your insurance, your car and your glass shop. That means your windshield is getting fancier.  There are many things that are either in or connected to your windshield including heater wiper park areas, rain sensors, LDWS (lane departure warning systems), third visor frits, heads-up displays, and the list goes on and on.  The days are gone of simply putting in a new windshield.  Your auto glass shop will ask for your VIN so that we can find your piece of glass.

What we see when looking at your car.

Here is an example of a Chevy Truck – back in the day there were only one or two choices, but now there are several.  This is why we can’t give you an instant quote and why we need your VIN Number – we have to call the dealer to figure out what you have in your car.  Some cars have up to 20 different windshields to choose from and if we order you the wrong part, either it won’t fit or your extras won’t work.

What does this mean for you?

What does this mean for you?  Unfortunately, longer wait times.  Depending on your car and the camera system, we may need dealer glass.  If we do, we have to ask your insurance company for authorization.  This takes anywhere from minutes to days depending on your insurance company.  If they give us authorization, we then need to order it from the dealer.  Again, it could take a day to months depending on the availability of the glass.

What you can do.

If your insurance company does not give us authorization you have two choices.  1) We put in what they do authorize and hope for the best or 2) you pay the difference between what the insurance company authorizes and what the dealer windshield costs.  This is where it gets weird.  You have full glass coverage, therefore your insurance company should cover the entire bill, right?  We agree.  But they do not.  You need to talk with your agent about what, exactly is covered so you understand what is allowed.  We cannot tell you as every insurance company is different and they are changing their policies daily.

Your glass shop cannot call the insurance company and change things for you; you must do it or be on the line with the glass shop.

With the weather we have had and the technical problems with glass creation, storage, and demand, things are running 2-4 weeks behind so we appreciate your patience and consideration.  We are happy to answer any questions you may have.

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